1.1 Personal Accident insurance (PAI) with unlimited coverage for personal injuries towards the driver and passengers in the car, and injuries caused to third party.
1.2 Collition Damage Waiver (CDW) with NO EXCESS covering all damages caused to the vehicle if caused by single-car accident and where a third party is involved.
1.3 Theft protection is included with NO EXCESS (PROVIDING that the renter hands in a written declaration AND THE CAR KEYS)
1.4 Theft protection covers the vehicle, NOT personal items left inside the car.
1.5 Scratches and damages to the bodywork, glass, wheels/tyres (also in case of puncture or blowout), front and rear lights, windscreens, undercarriage, clutch and towing expenses in case of damages, accident or breakdown.
1.6 Damages are ALSO covered if caused by a third party or by the renter himself (including co-drivers).
1.7 The aforementioned are covered PROVIDING THAT A WRITTEN REPORT IS SENT TO THE CAR RENTAL COMPANY INFORMING ABOUT THE DAMAGES, including images of the damages, a brief description of what has occurred, place, time and persons involved (we do not accept to be informed about damages at the end of the rental or after the termination of the contract) - We are friendly and easy to deal with and accept damage reports via WHATTSAPP.
2 NOT INCLUDED
2.0 Damages caused by any kind of negligence or negligent use of the vehicle.
2.1 Damages caused to the vehicle that has NOT been reported to the car rental company according to point 1.7.
2.2 Damage caused by the renter due to reckless driving or parking (such as damaging the rims by hitting the curb while parking).
2.3 Damages scratches and dents caused to the bodywork/undercarriage due to driving on non-signed roads (also known as "dirt tracks" or in Spanish "Carril")
2.4 Misuse of clutch, lost antennae, damages to upholstery, cigarette burns, extremely dirty interiors, loss/damage of keys, wrong re-fuelling, transport of pets, and expenses derived of the aforementioned.
2.5 Damages caused due to ignoring the car´s dashboard symbols.
2.6 Towing or propelling other vehicles.
2.7 Driving the vehicle outside of the Iberian peninsula without permission and insurance from the car rental company.
2.8 Using the vehicle after the termination of the rental period.
2.9 In case of breakdown /accident, abandoning the vehicle in a position that may cause further damage to it or stealth.
2.10 Traffic fines, speeding fines and parking fines: A flat fee of 15€ for handling applies.
3.1 We deliver all cars PERSONALLY 24/7/365 from 08:00-21:00 FREE of extra charges
3.2 For deliveries between 21:00 - 08:00 a fixed fee of 20€ is charged (the amount is entirely for the staff working late).
3.3 The fee applies from 21:00 sharp and onwards with no exceptions.
3.4 It is the moment you come out and meet us in the arrivals hall that determines whether the fee is applicable or not or not - NOT the arrival time of your plane.
3.5 The fee is ALSO applicable if meeting us at 21:00 or later, ALTHOUGH NOT specified on your booking confirmation (which it will not do in the case of having chosen arrival times 20:15 - 20:30 or 20:45), or in the event of not being specified due to IT error or other error.
3.6 The fee will ALSO apply in the event of landing at 18:00 but for whatever reason you get delayed and come out to meet us at 21:00 or later.
3.7 Delivery to holiday address/hotel per request.
3.8 Delivery to holiday address/hotel: 20€ fixed fee
4 CAR RETURN
4.1 Car return can not be done anywhere else than at Malaga airport.
4.2 Car return is free of charge in between 08:00 - 21:00 hours.
4.3 For car return between 21:00 - 08:00 hours a fixed fee of 12€ applies (this is to cover parking costs in the early morning hours until staff picks up the car)
4.4 Car returns are done very SWIFTLY and CONVENIENTLY in the P-1 Parking store at Malaga airport, which is the multi storey car park situated in front of the terminal buildings only two-three minutes walk from the departure terminal.
4.5 Detailed car return instructions will be handed out to you when the car is delivered.
4.6 If the car is not returned according to the agreed any costs incurred by our staff in order to recover the vehicle shall be charged to the renter – this includes towing expenses, fines, and all cost derived thereof - DO NOT leave the car in the EXPRESS PARKING.
4.7 Vehicles not returned as per the instructions given will immediately be reported stolen.
4.8 Car return at holiday address/hotel per request.
4.9 Car return at holiday address/hotel: 20€ fixed fee
5.1 Payment is done on arrival directly to the staff delivering the car.
5.2 You do NOT pay in advance, nor do we charge a "reservations fee" when you book the car.
5.3 Credit cards accepted: Visa and MasterCard (debit cards: see below)
5.4 WE DO NOT CHARGE OR "BLOCK" ANY AMOUNT on the payment card (i.e. deposits or excess).
5.5 Debit cards (Visa or MasterCard) are accepted PROVIDING that the first of the 16 digits is 4 or 5 - No exceptions made.
5.6 The payment card MUST BE IN THE RENTERS OWN NAME (not in the additional drivers name)
5.7 Therefore payment cannot be done by anyone else than the renter.
5.8 C.a,s.h, payment accepted in E.u,r.o, on the exact amount (the dots are not a misspelling but to avoid fraud)
5.9 The payment method mentioned in 5.8 is subject to producing a valid credit card/debit card in the renters own name.
5.10 The card WILL BE REGISTERED ON THE RENTAL CONTRACT (to serve as our guarantee in the event of missing fuel when the car is returned, traffic fines, negligent use etc.).
6 FUEL POLICY - CUSTOMER FRIENDLY AND FAIR
6.1 Our rates does NOT INCLUDE FUEL.
6.2 There will be NO UP FRONT FUEL CHARGES nor "refilling fee" involved.
6.3 The vehicle will be delivered with ½ a tank of fuel (or more) –The renter is to return it with THE SAME AMOUNT OF FUEL as when delivered.
6.4 The fuel level will be clearly and precisely marked on the rental contract signed by both parties and will be thoroughly checked when the car is returned.
6.5 Should the car be returned with less fuel in the tank than when delivered, the renters payment card will be charged fixed handling fee of 25€ + the missing fuel (the fuel level WILL be carefully verified at the end of the rental).
In order to avoid handling fees we suggest refilling at the BP petrol station right at Malaga airport (not in Nerja or Marbella etc.)
7 EXTRAS - CHILD SEATS FREE
7.1 We supply child seats and booster seats (pillows) FREE of charge
7.2 Due to Spanish regulations, these MUST be mounted/fastened by the renter – NOT by the staff who delivers the car.
7.3 Child seats and boosters comply with European standards:
7.4 Except MAXI COSI, which can be mounted forward facing and backward facing, ALL child seats/boosters are FARWARD FACING.
7.5 We do NOT deliver high end brands.
7.6 If you have special request regarding this we suggest you bring your own, or contact www.totsstore.com (they deliver right next to our meeting point inside the arrivals hall).
7.7 All cars are equipped with the ISOFIX mounting system.
8 ADDITIONAL DRIVERS FREE
8.1 Four additional drivers are allowed per contract FREE of charge. One can be added online - the rest can be added to the rental contract on arrival (please remember that this service cost some 5-6€ per day per person with other rental agencies).
8.2 ALL Additional drivers must hold a valid driver´s license and must and SIGN THE CONTRACT.
8.3 For additional drivers not present when the car is delivered, please forward drivers license and ID scanned and attached per email.
9 EXTRAS – GPS
9.1 We supply GPS in English language (also called satnav) for 5€ per rental day, maximum 35€/rental.
9.2 Some cars have build in GPS systems, some does not - We will either deliver a car with GPS or a separate GPS.
9.3 To be guaranteed a GPS this option MUST be selected on the booking form.
10 DOCUMENTATION NEEDED
10.1 The renter/main driver must have held a drivers license for 2 years, and must be able to produce the following at the delivery of the vehicle:
- Valid passport or ID,
- Valid drivers licence
- Credit card/Debit Card - Visa or MasterCard
10.2 The credit card/debit cars used for payment MUST be in the renters/main drivers name.
11 AGE LIMITATION
11.1 Minimum age is 23 years with 2 years of driving experience. Maximum age is 69 years.
11.2 For driver 21-22 years of age and drivers aged 70 years or more, the SAME conditions applies except an insurance excess of 300€ for ALL CAR GROUPS.
11.3 This excess cannot be waived.
11.4 NO excess amount will be charged up front (or "blocked) - nor will we charge any so-called "deposit".
11.5 The 300€ insurance excess is will ONLY BE CHARGED IN THE EVENT OF DAMAGES and according to the damages caused with the 300€ being the maximum amount that the client is responsible for.
12 NEGLIGENT USE
12.1 Negligent and non-adequate use of the vehicle is under no circumstances covered.
12.2 Costs and/or economic loss that the car rentals company may suffer as a consequence thereof shall be paid by the renter.
12.3 In particular, the following is considered negligent use: to damage wheels/tyres by hitting the curb while parking, circulating under the influence of alcohol or drugs, circulating beyond the termination of the contract, excessive speeding, driving on non-signed roads/tracks, wrong use of clutch, reckless driving, reckless parking, circulating without being registered as a recognized driver on the contract, not respecting the dashboard warning symbols, to disregard traffic signs.
13 RENTERS OBLIGATION IN CASE OF DAMAGES/BREAKDOWN
13.1 It is the renters obligation to inform the car rental company about breakdown/damage immediately when it happens or as soon as possible, maximum within 24 hours after the incident has occurred.
13.2 A brief declaration signed by the renter, with description of the occurred, including time, place, circumstances and persons involved and photos of the damages caused must be handed in to the car rental company.
13.3 The damage rapport can be sent via email with photos attached or via WHATTSAPP with a photo of a handwritten signed document + photos of the damages.
13.4 In case of break down, robbery or accident, the renter must take all measures not to abandon the vehicle in a position that may expose it to suffering further damages which will be considered negligence.
14 RENTERS OBLIGATION IN CASE OF ACCIDENT
14.1 To immediately call the police and make a police report, and if necessary, declare at the nearest police station (Policia Local or Guardia Civil).
14.2 To inform the car rental company immediately or, as soon as possible maximum within 24 hours.
14.3 If one or more third parties are involved the following details MUST by recorded by the renter:
- License plates of ALL vehicles involved
- Full Name, ID and address in home country of ALL drivers involved
- Insurance company of all parties (compañia de seguros)
- Insurance license number (numero de poliza) of all parties if available.
- Names and contact details of witnesses, if any.
14.4 If the third party cannot identify himself, or refuses to identify himself , his car registration plates must be noted down, pictures taken if possible, and the Police called immediately.
14.5 The "Declaracion Amistosa de Accidente" or "friendly declaration" which can be found in the car should be filled in by the renter and the third party, and a copy of this document handed in to our staff.
14.6 Damages that are not notified promptly , but at the return of the car or after the termination of the contract will be charged the renter.
14.7 False declaration regarding damages, verbal or in written will NOT BE ACCEPTED and the damages will be charged the renter.
14.8 The car rental company reserves the right to terminate the rental contract.
15.1 Cancelations can be made FREE OF CHARGE until 72 hours before the commencing of the rental.
15.2 For cancelations made in less than 48 hours before the commencing of the rental contract a penalty of 20% of the confirmed price will apply.
15.3 For cancelations made in less than 24 hours before the commencing of the rental contract a penalty of 30% of the confirmed price will apply.
16 VEHICLES AND GROUPS
16.1 The cars are divided into "car groups" or categories according to their size, amount of doors, type of car and capacity.
16.2 We GUARANTEE to deliver a car with the specifications as per the car group reflected in the booking confirmation!
16.3 We DO NOT guarantee to deliver a specific make or model, nor with a specific color, engine size, engine type, hp etc.
16.4 All images of cars (which we try our best to keep updated according to our current fleet) and the mentioning of specific makes and models are for your orientation and guidance only.
16.5 Most cars in the fleet have diesel engine - however we DO NOT GUARANTEE TO DELIVER A DIESEL CAR.
17 EXTENSIONS OF THE RENTAL CONTRACT
17.1 Extensions of rental contracts can in most cases be granted. Request for extension of the rental period is to be done at least 48 hours before its termination. The car rental company may not be able to grant extensions during peak season if all vehicles are rented out.
18 DRIVING OUT OF THE SPANISH PENINSULA
18.1 A fixed fee of 60€ applies for extending the insurance to cover driving in Portugal.
18.2 It is legal to drive the car into Gibraltar but WE ADVICE YOU NOT TO DO IT becuase of the many conflicts and long queues at the border. We ADVICE YOU TO PART ON THE SPANISH SIDE AND WALK OVER. Road assistence is NOT COVERED in Gibraltar.
19 DOUBTS REGARDING THESE RENTAL CONDITION
19.1 Doubts regarding our rental condition must be clarified via email or phone before submitting a bookingrequest.
20 BREACH OF CONTRACT
20.1 The car rental company reserves the right to terminate the contract without prior notice should the renter not comply with the rental agreement.